Audit shows problems with NC Tracks | abc11.com
JohnButts@JBMedia - Reports:
A new, sharply critical audit about the Department of Health and Human Services' NC Tracks program was released to the public Monday afternoon. It points out hundreds of flaws in the Medicaid payment program.
The audit, according to State Auditor Beth Wood, boils down to time -- just how quickly problems are solved.
The audit hammers DHHS for not making sure problems with the Medicaid payment system are fixed as quickly as possible. It's all about paying businesses that help people on Medicaid.
Many providers, from businesses to all those that provide the spectrum of services that people on Medicaid might use, haven't gotten paid in months.
The payment system rolled out this summer called NC Tracks. It has been loaded with problems.
According to the audit, NC Tracks has had more than 3,000 glitches including software and hardware. More 650 of those glitches are still active.
While they are being identified, Wood told ABC11 that DHHS doesn't require the vendor responsible for fixing them to say how long that will take, which leaves the department in the dark.
"They don't really know if it got fixed in five days or 10 days," said Wood. "Or they should have been fixed in five days. The other thing is, DHHS has talent over there that can say 'Five days?' Really, that should take a couple of days.' Again, there's no tracking. There's no watching. There's no oversight over how fast things are getting fixed."
The bulk of the report is about the glitches that are behind vendors not getting paid on time, but the audit found another problem with NC Tracks.
It involves an open, revolving door that allows state employees who work with vendors for the state to quit their jobs and immediately go work for those vendors.
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